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Allan B
0/10
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Despite communication and delivery promise , I still have not received my order. The survey managed to beat the delivery.
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Graham B
2/10
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Evri are hopeless, your business will suffer from using them
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Adele T
10/10
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My builder bought a velux blind through another person and it was faulty. They took so long in agreeing to take it back that I just asked for money back bought from you used same fitter and it’s perfect.
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D D
10/10
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The quality of the Velux products are first class, as are the fitting instructions. Took around two weeks for the product to arrive which could be improved.
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Margaret B
4/10
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The pole is grossly overpriced for the materials and design involved.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product didn’t meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Trevor R
10/10
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It’s very useful to be able to buy a spare part for an old Velux window. In my case that was a new blackout blind for a 36 year old window.
Comment by veluxblindsdirect.co.uk:
Thank you for explaining to us over the phone that your feedback was due to receiving the survey while you were still awaiting the delivery. You did confirm that the product did actually arrive a day earlier than the order confirmation advised it would and that you are very happy with this item as well as the numerous VELUX windows you have in your property with have stood the test of time, some at 30 years old and going strong. We are extremely grateful for your continued loyalty.