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Graham S
5/10
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Your website crashed when I ordered to products and I ended up with a Duplicate order which could not be cancelled so I had to request a Return. That took over a week for it to be Approved and then the Collection could only be arranged for "During 8am till 6pm" which is woeful in this day and age
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Sheila S
10/10
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The delivery service was very bad. It was supposed to arrive on Tuesday and I didn’t receive it until Friday. When I tried to make enquiries with the courier Evri I didn’t get any honest answers . I thought at one point the delivery had been lost. Had several bad experiences with Evri. Please consider using another courier as they will tarnish your reputation which would be a great shame
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W B
6/10
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Got the replacement blind as expected, but, 1. The promised screwdriver was absent 2. Instructions on how to fit a new blind. 3. Nothing about how to remove the old one! 4. Ability to purchase parts, like the wire/string, that one would imagine would be a come first fault. £130 when all I needed was 3 metres of the wire/string!
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Mark S
10/10
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My only criticism is the instructions. I used the web site for a video from a tradesman of how to install it
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Christine H
8/10
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A diagram showing installation would be useful.
Comment by veluxblindsdirect.co.uk:
Thank you for your suggestion. We appreciate your feedback and we’ll review this and work on improving our instructions to make installation easier for our customers.
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Christopher N
0/10
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The blonds have not arrived….!
Comment by veluxblindsdirect.co.uk:
I am sorry that you experienced this issue, I can see that the carrier confirmed the blinds were lost in transit. We offered a refund or replacement. You chose a replacement and this expected to be delivered on Monday 15.12.2025.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry for the inconvenience caused by the duplicate order and the delays in processing your return. We appreciate your patience throughout the return process. Your feedback about the collection time window is noted — we agree that more flexible options are important and will work on improving this.