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Guy D
7/10
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Delivery of the blinds was approximately 7.30 pm. But no ETA was given which meant we had to stay in the house all day.
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Andrew H
10/10
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These work very well and also great that we could connect the blinds to Apple Home. I find this very useful, so you can schedule it and activate through voice prompt. If you can also make it available through Alexa skills, that would be amazing :-)
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Liz B
9/10
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The installation instructions could be improved, not that easy to follow We had to change brackets type to make sure the windows could still close with blinds in place, should have been A but we had to use B Now they’re installed they really make a massive difference to the room temperature
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Matthew B
2/10
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I ordered 4x blinds for my VELUX windows, the order process was easy (including the potentially complicated step of making sure I got the right size), but the step between ordering and the products being dispatched and delivered has been chaotic. After a lengthy wait I received 3x of my blinds, all at the same time on the same day from the same courier but had so many emails from the courier (Evri) it was impossible to work out what was happening. I called your customer service team to ask about the missing 1x blind about which I had had no communication at all, and was assured it is on its way, but a week later I still don’t have the fourth blind. You have a brilliant product, the website is great, the scottish lady I spoke with in customer services was brilliant - but it all comes to nothing if I don’t get what I’ve paid for.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that you found the ordering process straightforward, our website easy to use, and that our customer service team were helpful when you contacted us. That said, we’re very sorry that your experience after placing the order has been so disappointing. We completely understand your frustration at receiving only 3 of the 4 blinds, particularly after the lengthy wait. My colleague has since arranged for a replacement to be issued, and we are working hard to get this to you as soon as possible. We apologise that you have had to chase this and wait longer than expected to receive the full order. We appreciate your patience and are grateful for your kind comments about our product and customer service.
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Liz H
0/10
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Awful delays. Still not delivered 2 days after promised (following long delay due to lack of materials)
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry for the delays you experienced. We understand how frustrating it is to be given an expected delivery date and then have to wait considerably longer. We’re pleased that your order has now been delivered. We appreciate your patience and apologise for the inconvenience caused. Your feedback is being taken on board as we continue to improve our service.
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David S
1/10
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Customer service - awful, I questioned the delay in shipping and while the reply had a lot of words in, it didn't actually tell me anything. Shipping / delivery was even worse, Evri abandoned my parcels by the side of a busy road half a mile from my house! Altogether a very disappointing experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We are sorry that both the communication and delivery aspects of your order fell short. Your comments will be shared with the relevant teams as we continue to work on improving our customer service and delivery processes.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery experience was disappointing. We understand that not receiving an estimated delivery time can be inconvenient, especially when it means having to remain at home throughout the day waiting for an order to arrive. We appreciate your comments and recognize the importance of providing clearer delivery updates whenever possible.