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John N
1/10
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Ordered 2x blinds and 2x fixing bracket kits. Only received 1 blind and one fixing bracket kit. Took 11 days from date of order to receive half the order. However the delivery note indicates that the complete order has been sent. During the checkout process the delivery address kept being changed or put in a different order even after manually correcting. This order is for a client who need these blinds fitted in their head office asap. the poor delivery service is reflecting very poorly on me. Good product though
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Mike G
3/10
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Asked to fill in a customer satisfaction survey, BUT goods have not yet arrived & tracking suggests they are still in Denmark!
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.
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Penny M
9/10
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The instructions were simple enough but I did have an idea of how to install as I’d watched a YouTube video prior to ordering not sure if you promote this option but well worth it. I like the colour I have chosen but offering colour swatches would be ideal to get a better colour match.
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Ian B
10/10
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My parcel was due for delivery on the 11/8, but turned up a day early. It was fortunate that I requested it to be delivered to a safe place as I was not in.
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Findlay E
2/10
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Well I ordered ages ago and still don’t have the blinds. The first time I ordered I phone the next day because I could see how to order a second type of blind and the woman said she would need to cancel the order and asked me to order again. I still have not got the money from the cancelled order ?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologize for the lack of installation instructions in the package. The instructions are available on our website at any time. If there's anything we can do to help, please reach out to our support team.
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Fenella S
10/10
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Comprehensive Web site easy to find the right product, good communication and fast delivery. Easy to follow instructions and installed in ten minutes utes
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Ben H
7/10
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After completing the online form I was rung by a very helpful lady promptly. She guided me through which product I needed and said to ring when I was ready to pair the controller, however, that was on a Saturday. The website was not easy to follow to find out how to pair the new controller with my windows and I had to look on youtube for non-velux videos until I found one to help.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the installation instruction did not live up to your expectations. If there's anything we can do to help, please reach out to our support team.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.