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Chris G
5/10
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The blinds were well packed and the online shop works well, but going against modern shops like Amazon it felt like a really long time to receive the blinds.
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Imran H
5/10
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Really poor design quality. The blind if you pull up directly from the middle tends to gather from the sides and gets tangled up . £180 every 3 years is rubbish quality. I have two young daughters 12 and 13 and the blinds are not robust . Poor quality
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered with the blind, particularly regarding its operation and durability, as this is certainly not the standard we aim to provide. The concern you describe with the blind gathering unevenly is not expected behaviour, and we would like the opportunity to look into this for you. Please contact our Customer Service team, as they will be happy to assist, check whether the product is functioning correctly.
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Andrew G
10/10
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Your company great and great products. The only bad thing was using Everi as your delivery company. One blind arrived and 2 sets of top fixing brkts but one blind did not arrive. And you can't speak to anyone at Everi. It arrived 2 days later but was sent to my local Everi delivery shop. That was after spending ages online with Everi and they came back with as the product was damaged to contact you to arrange a new blind and delivery. They are bloody useless. Most of my suppliers have stopped using them thank god. I am always working to deadlines. Andy Gates A S Gates Blinds Soft Furnishings & Uphstery
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Alan S
10/10
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All info given by customer service girls was brilliant, all very helpful, happy and polite excellent. Thank you girls,
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the blinds well packed and the online shop easy to use. We’re sorry, however, that the delivery time felt longer than expected. We appreciate your comments and will take them into account as we continue working to improve our service and delivery experience for our customers.