Would never order from velux again, no response to my email sent several days ago regarding poor service from ordering to delivery
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that the experience was not entirely smooth. The customer service team responded within the advertised response time. Should there be any further questions, please don’t hesitate to get in touch.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that the experience was not entirely smooth. The customer service team responded within the advertised response time. Should there be any further questions, please don’t hesitate to get in touch.