We're sorry to hear that you hadn’t received your delivery at the time of the survey. According to our logistics team, the parcel was delivered without delay, and we're pleased to hear that our customer is now happy with the product.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear that you hadn’t received your delivery at the time of the survey. According to our logistics team, the parcel was delivered without delay, and we're pleased to hear that our customer is now happy with the product.