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Terry K
2/10
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Blind was not fit for purpose - string came out of housing when fitting and a screw was missing. Fitting is very fiddly, requires 2 people and instructions are unclear. Response from customer service is slow and only being available Mon-Thu is ludicrous. Extremely poor experience with your company and product
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RUTH R
8/10
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It wasn't obvious that the solar remote etc was in the solar blind. Plus I have a small part 866086 grey oblong bit of plastic. Which is on instructions 7. What does it do or go? Also mine blind came with a tread peeling from the blind I did take a photo in case it causes me problems.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that some aspects of the installation were unclear. We understand how confusing it can be when components are not clearly identified, and we appreciate your comments regarding the instructions. We are also sorry to hear about the thread peeling from the blind. We would encourage you to contact our customer service team. They will be happy to assist with identifying the part and reviewing the issue with the blind fabric.
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David K
10/10
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if you order by number on Window although mine are 30 years old the blinds fit perfectly
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Mark A
10/10
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I needed to use the customer support service as I initially selected the wrong colour item - the lady who assisted me was very helpful and friendly and resolved the issue without fuss.
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Janet H
10/10
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Moved into my bungalow which has 5 velux skylight windows but seller left a cheap awkward pole which i couldn't use as I am 68 year old lady with arthritis. I ordered and received from Velux a pole and it makes everything so easy to open...so worth the price, good quality and a smooth easy action to open my windows. Thank you
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Steve T
5/10
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You’ve sent me this survey before the blinds have arrived so how can I review your products? So, my feedback to you is “get your back end systems interfaced to each other - your CRM should only ask for feedback once your ordering and despatch systems & processes indicate the product has arrived at the delivery address”.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
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Steve K
10/10
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The product quality and packaging was excellent and the fitting instructions were 100% accurate and easy to follow. Very impressed.
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Darren S
2/10
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The blind took a very long time to arrive & when it did the item was damaged, I assume in transit. Still waiting for a replacement!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your blind took longer than expected to arrive and that it was damaged when it was delivered. We understand how frustrating it is to experience a delay, only to then require a replacement and face further waiting. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest review. Providing excellent service is our priority, and we apologize for falling short. Please let us know how we can support you going forward.