|
Tina T
10/10
|
Beautiful blinds, quality is excellent and fitting instructions were easy to follow. We absolutely love the look and functionality of the solar blinds. Thank you
|
Alan D
6/10
|
The GGL-4 windows I have were installed in 1987.The blind kit I purchased from Velux did not contain upper frame mounts so I had to source these locally from a blind supplier at additional cost.The option to include these mounts for older frames should be made clearer on the website.Disappointed.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation was more complicated than expected and that the additional mounting components required for your older windows were not clearly identified during the ordering process. We understand your disappointment, especially after having to source the upper frame mounts separately and incur extra costs. Feedback like yours is valuable, and we will share your comments with the relevant teams to help improve the clarity of product information and compatibility guidance for older window generations.
|
Joe B
2/10
|
Mesh and insulation tape different lengths. Sales person said it would be enough for 3 windows. Not enough mesh for 3 windows and spare insulation tape !!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the mesh and insulation tape supplied did not match your expectations and that there was not enough mesh to complete all three windows as advised. We understand how frustrating this can be, especially when planning an installation for multiple windows. Your comment regarding the difference in lengths between the mesh and insulation tape has been noted and will be shared with the relevant teams for review.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the concerns regarding the delivery of your order. Our customer service team has attempted to contact you to discuss your enquiry but has unfortunately been unable to reach you. Upon reviewing the delivery information, the tracking shows that your order was delivered on 28/09/2026. If you have not been able to locate the products or require any further assistance, please contact our customer service team on 01592 778 225, and they will be happy to investigate this further and support you in resolving the matter.