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Susanne N
10/10
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The website was impossible to find out which blinds would work on my windows. They gave the wrong ones and even customer service couldn't help. Other website choice for blinds was also different if you accessed it in different ways. It was incredibly frustrating. I considered using other manufacturers blinds but that didn't work either. I had to wait a year until my windows needed servicing because they were broken. And the service engineers helped show me which blind was the right one thank goodness for them they were brilliant. Now I have the blind and its perfect. The delivery was not updated and I had no idea when they were coming from the deliverer's website. The boxes were broken and torn. However the blinds were fine
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Colin M
5/10
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You have sent me this survey and yet I have not received the item I ordered. One way of improving would be to make sure the customer received the order in the time range you specified and that they have actually received it before you ask them for comments. I am still hoping (and expecting) that when I receive the item (assuming I will at some point) I will find it is of excellent quality as I still believe that Velux products are excellent, which is why I got one fitted in my home. However, I cannot give a judgement about the quality of the item as it has not arrived. All I can do, in response to your request, is say that the delivery service appears to be disappointing.
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Saul M
3/10
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Getting old Velux out was almost impossible and took 2 hours much more help needed!
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Fiona D
8/10
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I think you could improve packaging where 1 set of mounting brackets were sent in a box with envelope inside containing brackets , 2 boxes in total You could have sent 2 sets of mounting brackets in the one envelope and saved on postage and cardboard boxes. I am missing one set so I will recieve another box with envelope inside??!! What a waste for your company, manpower packing the boxes and two lots of postage. 3 when the other one comes Unbelievable
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate and understand your concerns regarding the packaging. Your comments have been noted and passed on to the relevant team. We apologize for any inconvenience caused by your experience with our delivery service, but we’re pleased to see that all outstanding items have now been received.
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Nigel P
8/10
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Would have been good to be shown expected delivery before ordering, as soon as ordered was told a several week expected delivery. actual delivery was half that time, was told it was with the couriour before velux informed me. No the blind, it would be better for customers not to use specalist screws or to supply a sutible screwdriver. I am lucky as I have a huge collection of tools but most people do not
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that removing the old Velux unit was so challenging and time-consuming. We understand how frustrating that can be and appreciate your patience. Your feedback is valuable, and we’ll look into how we can better support customers during installation or replacement processes.