Very disappointed with slow delivery. It's now well past advised delivery date Blind ordered on 30th June!! Even eBay is much better. I have now missed a job to repair/ replace the blind so very annoyed with Velux I thought I was buying for the best
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about the delay with your order and understand how frustrating this has been, particularly as it caused you to miss a planned repair appointment. We appreciate that you chose VELUX expecting a high standard of service, and we're disappointed that your experience did not meet those expectations.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about the delay with your order and understand how frustrating this has been, particularly as it caused you to miss a planned repair appointment. We appreciate that you chose VELUX expecting a high standard of service, and we're disappointed that your experience did not meet those expectations.