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Mark B
5/10
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Ordering and payment were simple, ordered on the 6th June and expected delivery it on the 20th.Luckily we are not in a rush but 2 weeks is is far from the best.
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Pauline C
10/10
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Easy to choose the blind delivery within two days and easy to fit. Start to finish four days very impressed.
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Alastair W
4/10
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I specifically ordered the blinds to be delivered tomorrow both on your website and via parcelforce website after they ignored my request and lgave a date when I knew I would be away. I’ve come home to a message from parcelforce and a postcard telling me to pick up from my local post office which isn’t terribly local. What is the point in asking me for a date if you are going to ignore it? If I’d known I would’ve delayed the order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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michael l
5/10
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not been delivered as yet!!
Comment by veluxblindsdirect.co.uk:
We're sorry to hear that you hadn’t received your delivery at the time of the survey. According to our logistics team, the parcel was delivered without delay, and we're pleased to hear that our customer is now happy with the product.
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Philippa F
9/10
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Pleased at the way the blind fitted easily into the window. It was a simple job to fit.
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Paul W
10/10
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First class product and service. Easy to identify and order precisely the correct product from the window coding system. The product quality exceeded my expectations. Given the quality the price is excellent.
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Allen M
5/10
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Very poor delivery tracking information. Have been given no expected delivery date. Should be given choice of delivery company.
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Alan B
10/10
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Very quick service with no issues, product went wrong after a year, exchange unit sent out same week
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Samantha C
0/10
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Would never order from velux again, no response to my email sent several days ago regarding poor service from ordering to delivery
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that the experience was not entirely smooth. The customer service team responded within the advertised response time. Should there be any further questions, please don’t hesitate to get in touch.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear the delivery time didn’t meet your expectations. We always strive to dispatch orders as quickly as possible, but some items may have longer lead times due to availability. The estimated delivery time is displayed on the basket page during checkout.