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Katherine C
10/10
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Everything was great - and easy - except the delivery. I think I’d actively avoid any supplier using Evri now - they’re utterly incompetent and simply don’t care. I have my parcel now but pictures of “my blind” being delivered to other people’s homes really confused things - I was trying to track it down with neighbours. I’ve no idea what those pics were though as my blind was delivered another time (and was not in the pictures). They’re a joke but the Velux end of the process was great!
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Helen R
10/10
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So pleased with the blinds. They are perfect. Thank you. Will be ordering two more very soon.
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Clive P
1/10
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Wrong item issued and after reaching out to the company they didn't. Acknowledge my email correctly. The product is great quality but instructions and tryi mg to download manuals etc is a challenge as I found the website bounces from product to product.
Comment by veluxblindsdirect.co.uk:
Thank you for providing your feedback in relation to the website, installation instructions and the incorrect product being delivered. Firstly, I would like to apologise for the inconvenience caused by the incorrect goods being delivered and the miscommunication via email. After speaking with yourself via telephone, we discussed the issues you faced whilst navigating the website and looking for installation instructions. I have now passed on this information to the relevant teams to look into improving the customer experience.
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Kevin E
8/10
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Fitting instructions are not easily clear and understandable. Confusing pictorial images. Found the guide rails to long will need to be shorter by 5 mmm
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept my deepest apologies for the delay caused on your order. As per our previous conversation, I have raised a replacement wall switch for delivery estimated 09th February 2026. I have passed on your feedback to the relevant team in order to help improve our customer experience.