Easy to find what I was after (Telescopic pole control for VELUX roof windows), expensive for what it is but necessary for us.
Delivered promptly with good communication from Velux and the delivery company.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you were able to find the telescopic pole control you needed and that your order arrived promptly with clear communication from both VELUX and the delivery partner.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you were able to find the telescopic pole control you needed and that your order arrived promptly with clear communication from both VELUX and the delivery partner.