|
Suzanne G
10/10
|
Waited a while to speak to an advisor but they were very helpful re my queries & I was happy that I was buying the right product. All credit to Velux for coding each window. The blind is excellent both in terms of quality and design and it works very well. I bought the blind to shut out the fierceness of the sun during a hot period and it completely cast the room in darkness and instantly cooled it. It glides open and shut. It was simple to fix.
|
All T
2/10
|
Deliver all parts at the same time!! Had someone in to install and they will have to come back as not all the parts had been delivered.
|
Steven P
2/10
|
No notification of delivery date. Just turned up on a day I was out of town.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you did not receive any notification or advance notice of your delivery date. We understand how inconvenient it can be when an order arrives unexpectedly, particularly if you are away from home at the time. Clear delivery communications and tracking updates are an important part of the customer experience, and we appreciate you bringing this issue to our attention.
|
Paul R
0/10
|
I ordered 2 of the same product (anti-heat blinds). I received one correct product and one completely different product, for a different sized window. With a lead time of many weeks, this has been a huge inconvenience for keeping my house and family cool during this hot summer. I now have no idea when the replacement blind will arrive. Customer Service was very helpful. however such a glaring error is inexcusable.
|
Gillian B
10/10
|
I am delighted with the blind. Easy to select the correct size from website. Good selection of colours. The screws were a touch fiddly and they needed an electric screwdriver to secure. The finished result is perfect. Excellent style and, easy to open and close. Perfect blackout. I am very pleased with the results and with the Velux. Thank you.
|
JOSEPH B
8/10
|
No problem with ordering,fairly easy. Delivery time was drawn out had to wait nearly ,2 weeks. Item tracking was of no use, happened to be at home luckily, had no warning of delivery. Item good quality and easy fit.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found the ordering process straightforward and that you are happy with the quality of the product and how easy it was to fit. We are sorry that the delivery experience did not meet your expectations. We understand how frustrating it can be to wait nearly two weeks for an order and then receive little useful tracking information or advance notice of delivery. Thank you for taking the time to share your experience. Your feedback regarding delivery and tracking will be shared with the relevant teams.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry that your order was delivered in multiple shipments and that not all the required parts arrived at the same time. We understand how frustrating this must have been, particularly after arranging for an installer to attend, only to find that the installation could not be completed and a return visit is now required. We sincerely apologize for the inconvenience and additional time this has caused.