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Alan H
3/10
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The samples arrived quickly and looked good, but we then ordered a blind, which despite showing as delivered by the courier and being at home all day on the delivery date, still hasn’t been delivered. We believe it may still be with the courier company, but have had no notifications or update from either the courier or crouch, since we queried the order/delivery.
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Beverley E
10/10
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Gordon D
5/10
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A tiny piece of plastic broke off inside the cassette on the previous product, which prevented the strings from running and therefore the blinds from opening and closing, rendering it useless. This was not our doing, it is obviously a design/material fault. We have 8 other velux which have been insitu for 12 years.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really sorry to hear about the issue with the previous blind. A small internal component shouldn’t fail like that, and we completely understand how frustrating it must have been especially since you’ve had multiple other VELUX blinds working perfectly for many years. If you haven’t already, please get in touch with us so we can look into this fault in more detail and discuss the best solution for you.
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Marie V
7/10
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If you could improve the instructions how to put the blind up would be great… the instructions in the box are RIDICULOUS! People who buy your product are not all velux specialists… a you tube video you’ll be great…it would be simple to add the website on your drawing instructions! Thank you … but please do it!
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the product instructions did not meet your expectations. We’ll make sure your comments are passed on to the team responsible for instructions. In the meantime, if you need any help getting your blind set up, please feel free to reach out.
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Andrew L
0/10
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I was charged an extra £10 at point of delivery which was not previously disclosed. This has soured my experience.
Comment by veluxblindsdirect.co.uk:
We’re very sorry to hear about the unexpected £10 charge at delivery. Please reach out to us with your order details so we can look into what happened and resolve this for you.
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Moazzam f
0/10
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The package was damaged with items missing. How do I return this faulty item
Comment by veluxblindsdirect.co.uk:
We’re really sorry to hear that your package arrived damaged and with items missing. Please get in touch with us so we can arrange a return or replacement for you. Our team will guide you through the process and make sure everything is sorted as quickly as possible.
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Jacqueline S
8/10
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An expensive product with very cheap and flimsy plastic fittings. Some screws missing. Recommended to purchase brackets (£7 ish) but didn’t need them. Fairly easy to install. Helpful customer service when trying to work out model number on very old window.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that some of the fittings felt flimsy and that a few screws were missing. We’re glad to hear that the installation itself went smoothly and that our customer service team was able to assist you with identifying the correct model for your older window. If you still need any replacement parts or support, please feel free to reach out to us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that your samples arrived quickly and met your expectations, but we’re truly sorry for the frustration caused by the delivery issues with your blind. As one of my colleague discussed with you, a replacement order was processed yesterday to ensure you receive your blind as soon as possible. We have also initiated an investigation with the courier to understand why the original delivery was marked as delivered despite not reaching you. We sincerely apologise for the lack of communication and inconvenience this has caused.