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Caroline W
10/10
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AMAZED HOW EASY IT WAS TO ORDER THE CORRECT SIZE USING THE MARKED WINDOW CODE EVEN THOUGH OUR WINDOWS ARE OVER 30 YEARS OLD
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Denise H
9/10
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Shipping was a long drawn out experience. Not realising it wasn’t UK based I followed the lengthy tracking right through another country till it was released from customs and entered the uk. Then no further tracking after it was delivered to the final depot. Not knowing where that was I was surprised when it got delivered to me well before the estimated delivery date.
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Darren S
3/10
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Poor slow delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Jack C
2/10
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Terrible delivery service . My order of 3 blinds and brackets has been split with the blinds coming by one delivery and the brackets still remaining undelivered . Tracking and delivery information Pathetic overall from the moment I placed my order
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Andrew S
10/10
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If the unit could clip in to the frame brackets it would be easier when locating screws. Excellent quality product looks the business.
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Trevor D
0/10
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Why have you sent me this survey? I HAVEN'T EVEN RECEIVED THE BLIND YET!!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations and that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
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Sally M
10/10
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We have several velux blinds & have always had good service that can be relied upon. My husband is an expert fitter thankfully & they look really good in the windows. Thank You
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jill b
10/10
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Being able to speak to a person to double check i had ordered tge right thing. I am puzzled as to why the builder’s order was wring with the same information, he wasn’t able to return them due to time passing. Hey ho. The man i spoke to was brilliant, please thank him
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations and that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.