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Terrie W
5/10
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I have ordered this item previously, replacing 2 blinds over 10 years... this one was very poorly finished, and the mitred corners badly cut. I was very disappointed as I have been pleased in the past. Also, it came from Fife at most a 2 hour drive, so the delivery was dismally slow at 10 days.
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GORDON O
10/10
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I've used Velux in the past and have always found the process of ordering and installing parts and blinds extremely easy. When I needed to contact Customer Support, I've found the agents friendly, courteous and professional.
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Caroline W
10/10
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My new Duo blackout blind looks so attractive and does the job really well, thank you.
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Philip S
10/10
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Very good product but a shocking delivery service. A month later and I haven’t received 90% of my order because it’s been lost during delivery
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Sharon G
8/10
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Very quick and easy to order my blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re happy to hear that ordering your blinds was quick and easy. We appreciate your support and look forward to serving you again.
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Robert W
7/10
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there should be clear instructions on how to set up and use the controls, I shouldn't have to hunt it down and the website information was non existent. However, your support team were very helpful
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry the setup instructions weren’t clear and that the website lacked the information you needed. Your feedback is important to us, and we're continually working to improve our service. We’re pleased to hear that our support team was able to assist you.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret that your experience with the product was not a positive one. The quality issues you described with the blind are not up to our usual standards, and we apologise for the disappointment caused. Thank you for bringing this to our attention. Your feedback is important to us, and we're continually working to improve our service.