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John N
8/10
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Very disappointed that this blackout blind has not been modified (DKL P10 1100S). The blind seems to last only a few years before the friction cord mechanism seizes up. and attempts to open or close the blind damage the mechanism. My suspicion is that the mechanism is suitable only for smaller windows (where I've not had this problem).
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Steve G
10/10
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The window was installed around 20 years ago so I was very pleased to find that you still manufacture the blinds for it and you can have them made in bespoke colours. The installation instructions were easy to follow and it was a straight forward job to replace the original blind.
When I ordered the window I was told by the installer I needed to order your flashing kit. I ticked all the boxes for size of tile etc and assumed this would be included in my order. However when the tea came to install the window it became apparent that the fishing kit had NOT been ordered. This was not made clear on the website or my order details. As a custom, how I was supposed to know this had not been added to the order?
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Linda M
10/10
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It was an excellent service, delivered before the estimated date. Good quality blinds, perfect fit. Thank you.
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Philip D
3/10
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You sent a delivery note before the product was delivery. I had the builder hunting around everywhere including disturbing all the neighbours to find the blind. Then you sent a customer satisfaction survey, yet on ringing customer services you haven't delivered the blind yet and apparently this sometimes happens! It shouldn't. Lets hope the blind does get delivered soon.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that you didn't receive your parcel on time. The delivery note is sent automatically once the items are dispatched our sincere apologies for any confusion this caused.
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Mark B
5/10
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Ordering and payment were simple, ordered on the 6th June and expected delivery it on the 20th.Luckily we are not in a rush but 2 weeks is is far from the best.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear the delivery time didn’t meet your expectations. We always strive to dispatch orders as quickly as possible, but some items may have longer lead times due to availability. The estimated delivery time is displayed on the basket page during checkout.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear the product didn’t meet your expectations. If there’s anything we can do to assist, please don’t hesitate to contact our support team—they’ll be happy to guide you through the warranty process.