Wrong item issued and after reaching out to the company they didn't. Acknowledge my email correctly.
The product is great quality but instructions and tryi mg to download manuals etc is a challenge as I found the website bounces from product to product.
Comment by veluxblindsdirect.co.uk:
Thank you for providing your feedback in relation to the website, installation instructions and the incorrect product being delivered.
Firstly, I would like to apologise for the inconvenience caused by the incorrect goods being delivered and the miscommunication via email. After speaking with yourself via telephone, we discussed the issues you faced whilst navigating the website and looking for installation instructions.
I have now passed on this information to the relevant teams to look into improving the customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for providing your feedback in relation to the website, installation instructions and the incorrect product being delivered. Firstly, I would like to apologise for the inconvenience caused by the incorrect goods being delivered and the miscommunication via email. After speaking with yourself via telephone, we discussed the issues you faced whilst navigating the website and looking for installation instructions. I have now passed on this information to the relevant teams to look into improving the customer experience.