Fitting instructions are not easily clear and understandable. Confusing pictorial images. Found the guide rails to long will need to be shorter by 5 mmm
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak to us on the phone. We are pleased you have now managed to install the blind. If you have any issues in future installing our products, please call us on 01592 778225 so we can troubleshoot over the phone.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak to us on the phone. We are pleased you have now managed to install the blind. If you have any issues in future installing our products, please call us on 01592 778225 so we can troubleshoot over the phone.