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Stephen W
8/10
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Instructions for installation were not accurate and missed vital parts of process out
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Carol R
1/10
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I’m still waiting for my product to be delivered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Marie R
10/10
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Used the QR code on window to get correct blind size, easy to order and very happy could customise colour - husband thought was easy to install and we are thrilled with the finished look
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Robert F
10/10
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Fitted as soon as arrived, easy to fit, the solar operation worked as indicated in the instructions. Seems a good operation in opening and closing, obviously can't comment on the reliability as its my first purchase of this type of blind, but happy with this purchase from Velux.
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James C
8/10
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Order was delivered, the delivery service left it with a neighbour; however, we had no idea where it had been left. I had to phone up to find out where, the delivery service then was unable to tell me anything so had to call you directly. This could have been more efficiently done but a confirmation note of where the item had been delivered, and with a number to call to seek confirmation on your website.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Catherine F
10/10
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Brilliant product. Easy to fit. Does an amazing job. Fast delivery. Excellent all round.
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Kathryn L
9/10
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Items ordered but needed a delivery date of 2.5 weeks from order, (16 June). This was set up on the website & confirmed. After a week got an email stating delivery scheduled for 13 June. Contacted Customer Support who stated they could do nothing, I should contact delivery ‘partner’. Notified early morning of 10 June that delivery that day! We were not at home & neighbours inconvenienced. Just not good enough. Cannot see why Velux are unable to comply with agreed arrangements. Spoiled an otherwise good experience.
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.