|
Ralph T
8/10
|
I knew from past experience that a genuine Velux blind would be the perfect fit and so it's proved. Apart from the fact that I forgot to order the little brackets needed for an old window... however, your customer service gentleman sorted me out very quickly and even phoned me after to make sure all was ok. Excellent service, and best of all was that my wife was impressed by my workmanship, thanks to Velux.
|
Julia W
10/10
|
At 65 years old and a lady on her own I was most impressed with how easy it was to install. Brilliant
|
Dean E
10/10
|
I bought this to replace one that I bought 12 years ago that had broken. The video on your website was ok, but probably needed more info about how to remove the top bar. You need to really pull hard. It felt like I was almost breaking something when I did it, but all was good.
|
Hywel R
10/10
|
Delivery was a bit slow not helped by the Evri courier, but the product was easy to install and replace my previous control
|
Anne B
10/10
|
My Solar blackout blinds for my VELUX roof windows have really helped to keep the room cooler during the heatwave. They are very easy to control using the free app and I was pleased that I could get a voucher to cover the cost of the Gateway. Highly recommend this quality product.
|
Ruth P
8/10
|
I have 3 motorised solar blinds with 3 handsets, it would be helpful to have all controls on one handset.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are using multiple motorised solar blinds. We appreciate your suggestion regarding the ability to operate all blinds from a single handset, and we can certainly understand how this would provide a more convenient user experience. Your feedback is valuable and will be shared with the relevant team for consideration.
|
Elizabeth E
8/10
|
I ordered 2 blinds (both the same) but only one was delivered on the specified day. The delivery driver was a little unhelpful when I asked him to double check the order. I rang customer service and the 2nd blind was delivered the next day and left in a safe place. I had no updates from the delivery company other than the day the order was to be delivered - most companies now give a day then a rough time slot or call when they are on the way. The lack of updates coupled with the blinds not arriving together & an surly delivery driver was somewhat irritating. However the blinds are now fitted and in situ.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery experience did not meet your expectations. We also appreciate your comments regarding the delivery communication and service. Clear tracking information and delivery updates are important, and we understand how the lack of these, combined with the split delivery, added to your frustration. We’re pleased to hear that the second blind was delivered and that both blinds are now fitted and in place.
|
James C
5/10
|
I had troubles with my delivery, emailed customer support, and still have not even received a response
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the concerns you had regarding your delivery and the lack of communication you experienced. Having reviewed your case, we can confirm that a member of our Customer Service team has since been in contact with you to discuss the status of your order. During that conversation, it was confirmed that the goods have now been delivered in full.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that the blind was a perfect fit and lived up to your expectations. We’re also pleased that our Customer Service team was able to quickly assist and ensure everything was resolved to your satisfaction. We’re glad the installation was a success and earned you some well-deserved praise for your workmanship. Thank you for choosing VELUX.