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Jamie C
1/10
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Still not received it, why do you use Evri, they are appalling. If I’d known you used Evri I would not have ordered from you.
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Fraser M
0/10
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Do not ship with EVRi, I will not use you again and would not have bought from you had I known you used them. Absolutely terrible courier and consistently the worst performing in the Scotland. Still no delivery as there has been a "problem"
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Victoria D
4/10
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Installation instructions should be included with the product!!! I now have a blind that I cannot use!!!! Very frustrating and disappointing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, and we apologize for the inconvenience caused by the missing installation instructions. Our customer service team would be happy to provide you with a copy upon request. You can also find the installation guide available anytime on our website under the "Installation Instructions" section.
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Robin C
4/10
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Disappointed that the order was delayed and has yet to be received
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.
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sarah b
5/10
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website said items would be delivered by wednesday - so hitch was key driver to us ordering via website when we did. turns out they’ll actually arrive around a week later than this
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Jayne H
0/10
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No time window provided for delivery to enable me to be home. Package left through a side gate (we are on a main route for a senior school) package can be viewed from pathway. Gate left open, no note through door to say package delivered. Minimal packaging which had been damaged in transit. Part of order missing with no notification as to why. We went with Velux presuming we would get a quality service but for the £544 we spent it had been abysmal.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Chris S
0/10
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Goods have not arrived.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.