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JANE G
10/10
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Whilst we've not yet installed our blinds, we have purchased similar VELUX blinds previously with great results.
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Jason W
5/10
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You claim to use Parcelforce but my delivery was with Evri: probably the most hated service in the UK. I'm still waiting for half of my order to be delivered by then after a week. Evri's customer service has not been able to help and YOUR customer service stops working at lunchtime on Friday. My Friday 2pm email to your support gets an automated reply saying you soon to respond in 72 hours: this is not a customer facing business
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Baden H
2/10
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Only 2 of 5 items arrived. The other three seem to have gone missing or were never sent. I tired ringing the customer service number for help on Friday and it closed at lunchtime!! Horrible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that only two of your five items arrived. I can see that my colleague has arranged for replacements to be issued, which are expected for delivery on 15/04/2026. We also apologise for the difficulty you had trying to contact our customer service team. While our phonelines close at 12pm on a Friday, we are still working until 5pm and can be reached via email or live chat if required.
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Michael C
10/10
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Customer support brilliant, ordering from the website was easy, delivery was quick and one day earlier than expected. Overall a great service and very happy with our new blackout blinds that fit our VELUX windows that are over 25 years old. No built in obsolescence that’s for sure!!
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Sarah H
10/10
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I am satisfied with both the product and the service. The blinds were easy to install and they work perfectly!
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Martyn W
10/10
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I rang and spoke directly to one of your customer service team, as a local supplier whom I originally had the windows from only gave me the brochure and no help.... Your customer agent was brilliant, he explained everything to me, and told me exactly where to look on your on line site for a replacement blind. Nothing was too much trouble, a big thank you to him,, unfortunately I cannot remember his name but he was great... Will now order a second blind for the other velux we have as we are so happy with this one. many thanks once again Mr. & Mrs. M Webb
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Carole J
10/10
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We wanted to try a velux blind for our window, and although we have four, we only ordered one to see what it would be like and if installation would be easy enough. The installation was very simple and the blind is exactly what we hoped it would be. We will be ordering 3 more.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I'm very sorry for the frustration and delay you’ve experienced with your order. I can see that you’ve already been in touch with my colleague, who has arranged for a replacement to be sent out to you. I hope this helps resolve the issue as quickly as possible. Please accept our sincere apologies for the inconvenience caused by the delay. I’d also like to clarify that while our phone lines do close at 12pm on Fridays, our team continues to work through emails for the remainder of the day. We also have a live chat function, which is available until 5pm. The automated response you received is a generic message sent to all incoming emails, and we appreciate your patience while we work to respond as quickly as possible.