Been waiting nearly 3 weeks for delivery & still not received yet !!!
Comment by veluxblindsdirect.co.uk:
We're sorry to hear there was an issue with the delivery. After investigating with our carriers, it appears the item was lost in transit. We're pleased to have resolved this and arranged a replacement order with a new delivery date.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear there was an issue with the delivery. After investigating with our carriers, it appears the item was lost in transit. We're pleased to have resolved this and arranged a replacement order with a new delivery date.