I ordered a blackout blind and after an acceptable period the blind was delivered, was easy to fit by one person with a screwdriver and works very effectively. This is the fifth VELUX blackout blind I have bought over a nearly 20 year period and I have been impressed all the time.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
