I ordered 4x blinds for my VELUX windows, the order process was easy (including the potentially complicated step of making sure I got the right size), but the step between ordering and the products being dispatched and delivered has been chaotic. After a lengthy wait I received 3x of my blinds, all at the same time on the same day from the same courier but had so many emails from the courier (Evri) it was impossible to work out what was happening. I called your customer service team to ask about the missing 1x blind about which I had had no communication at all, and was assured it is on its way, but a week later I still don’t have the fourth blind. You have a brilliant product, the website is great, the scottish lady I spoke with in customer services was brilliant - but it all comes to nothing if I don’t get what I’ve paid for.
