Delivery of the blinds was approximately 7.30 pm. But no ETA was given which meant we had to stay in the house all day.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery experience was disappointing.
We understand that not receiving an estimated delivery time can be inconvenient, especially when it means having to remain at home throughout the day waiting for an order to arrive. We appreciate your comments and recognize the importance of providing clearer delivery updates whenever possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery experience was disappointing. We understand that not receiving an estimated delivery time can be inconvenient, especially when it means having to remain at home throughout the day waiting for an order to arrive. We appreciate your comments and recognize the importance of providing clearer delivery updates whenever possible.