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Derek W
10/10
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The setup did not work as instructed in the app and it took some time to figure out the alternative which worked, after that it was simple
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Colin L
10/10
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Customer service was exceptional, always willing and very knowledgeable. Could not fault them. Would recommend them to anyone.
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Beverley G
10/10
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My parcels were well packaged but the packaging had got damaged in transit. However the blinds were undamaged
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Ros M
0/10
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the photo shown did not reflect AT ALL the product that was supplied. there was no description and so under the consumer selling act the website is illegal. when i questioned the fact that the photo was wrong and there was no description, i was told i would have to pay extra to get the items shown in the photo. i was supplied with items i do not need and not the items i ordered. there was a vague apology, but no interest in addressing my concerns nor sending me the item that was shown in the photo. i am pretty disgusted with the shop and the service.
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John E
9/10
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An excellent, easy to install blind. I had to improvise a little as I was removing a third party blind which caused me to fill holes left by it in order to attach Velux parts. Other than that it would have taken me about 30 minutes to install. Thank you.
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Leslie S
8/10
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Only 6 screws needed in installation. Got 14 in pack. Only 2 holes in side pieces but 3 on illustration!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry for any confusion created by the screws provided and the illustration in the guide. If you need any help completing the installation, our customer service team is happy to assist.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your experience. Our website states the following "With the restrictor in place, the window is still capable of being opened to provide you with ventilation, but if you want to open the window beyond this point and/or release it for cleaning, you need a special key to do so (the ZOZ 011 that you can buy separately)." The photograph on the website is for illustration purposes only. If a key is required this as stated within our product description will need to be purchased separately.