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Simon H
9/10
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Delivery was on the wrong day, but because it was 2 days earlier than expected I didn’t mind. The screw heads are not compatible with generally used screwdrivers - fortunately I had an Allen key that fitted, but a bit fiddly due to its small size.
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Jean J
9/10
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I especially like that we phoned for advice on installing the blind’s hook-attachments and were given confident, good advice.
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Jackie D
10/10
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Mikey. what’s particularly helpful to me. Could not have done more I’m not very good at filling out forms so I think I’ll leave it there.
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Kathleen M
7/10
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Having received the blind after 12 days of ordering, I'm really disappointed with the product, there are a lot of ripples in the material and its not completely blackout, there are gaps where the light comes in, having had this type of blind for the past 13 years, it's really not how I expected it to be.
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John N
8/10
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Very disappointed that this blackout blind has not been modified (DKL P10 1100S). The blind seems to last only a few years before the friction cord mechanism seizes up. and attempts to open or close the blind damage the mechanism. My suspicion is that the mechanism is suitable only for smaller windows (where I've not had this problem).
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear the product didn’t meet your expectations. If there’s anything we can do to assist, please don’t hesitate to contact our support team—they’ll be happy to guide you through the warranty process.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery and website did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.