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Althe C
10/10
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Customer care are so professional, replied to my requests, assisted promptly. I have never experience such speed in replying to my email and assistance to my needs. Overall I am very happy Well done Customer Care Team. Videos are all so informative and simple to understand.
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Toby P
0/10
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No mounting clips provided for 4 x Blinds and expecting the same for the next two that were ordered
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Frances M
10/10
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It's an old window so was a bit worried the blind wouldn't fit, but it fits really well and was easy to install.
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Joe M
8/10
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Pricing model is not transparent. I was so happy with the heat screen that I wanted to buy another one. However the price had doubled which put me right off the purchase.
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Alan H
3/10
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The samples arrived quickly and looked good, but we then ordered a blind, which despite showing as delivered by the courier and being at home all day on the delivery date, still hasn’t been delivered. We believe it may still be with the courier company, but have had no notifications or update from either the courier or crouch, since we queried the order/delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that your samples arrived quickly and met your expectations, but we’re truly sorry for the frustration caused by the delivery issues with your blind. As one of my colleague discussed with you, a replacement order was processed yesterday to ensure you receive your blind as soon as possible. We have also initiated an investigation with the courier to understand why the original delivery was marked as delivered despite not reaching you. We sincerely apologise for the lack of communication and inconvenience this has caused.
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Beverley E
10/10
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Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of that your expectation were not met for the VELUX products that you purchased. Regrettably, I was unable to reach you when I attempted to call you today to discuss your concerns in more detail. As a result, I have followed up by sending you an email with further information and contact details. I would greatly appreciate it if you could review the email at your earliest convenience and contact us using the details provided, so we can address your concerns and work towards a satisfactory resolution. We sincerely apologise for any inconvenience this may have caused.