Ordering and payment were simple, ordered on the 6th June and expected delivery it on the 20th.Luckily we are not in a rush but 2 weeks is is far from the best.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear the delivery time didn’t meet your expectations. We always strive to dispatch orders as quickly as possible, but some items may have longer lead times due to availability. The estimated delivery time is displayed on the basket page during checkout.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear the delivery time didn’t meet your expectations. We always strive to dispatch orders as quickly as possible, but some items may have longer lead times due to availability. The estimated delivery time is displayed on the basket page during checkout.