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Mark S
10/10
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My only criticism is the instructions. I used the web site for a video from a tradesman of how to install it
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Christopher N
0/10
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The blonds have not arrived….!
Comment by veluxblindsdirect.co.uk:
I am sorry that you experienced this issue, I can see that the carrier confirmed the blinds were lost in transit. We offered a refund or replacement. You chose a replacement and this expected to be delivered on Monday 15.12.2025.
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Graeme N
0/10
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I’m still waiting for the delivery and can’t get in contact with customer care. Terrible service. Crazy that you don’t even know and ask me how you performed. Shambolic!!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide. Understanding that your item had been lost in transit, VELUX offered to process a replacement order however, your preference was to receive a refund. I am pleased to confirm you refund has been issued.
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Donald F
9/10
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Was a bit confused with how to fit the blind as was very different from previous Velux blinds. Also difficult to hold blind in position while securing the blind screws on the unit.
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Mark M
0/10
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Given the very poor customer service that Velux deliver, deep changes need to happen, simply: Make Velux a “customer 1st” business, instead of a “Velux 1st” business.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear that your recent interaction with our customer service team was not satisfactory. We appreciate you bringing this to our attention and are committed to addressing it internally.
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Ian J
9/10
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First order arrived in 3 days. Second order ois estimated at 16 days. It has not yet arrived
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Dean S
8/10
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Delivered to wrong address, I had to go out in the storm and track the house down they were delivered to via the photo left in the tracking app by the postman. Considering they cost around £500 I don’t think this is acceptable
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.
Comment by veluxblindsdirect.co.uk:
Thank you for your suggestion. We appreciate your feedback and we’ll review this and work on improving our instructions to make installation easier for our customers.