Deliver all parts at the same time!! Had someone in to install and they will have to come back as not all the parts had been delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry that your order was delivered in multiple shipments and that not all the required parts arrived at the same time.
We understand how frustrating this must have been, particularly after arranging for an installer to attend, only to find that the installation could not be completed and a return visit is now required. We sincerely apologize for the inconvenience and additional time this has caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry that your order was delivered in multiple shipments and that not all the required parts arrived at the same time. We understand how frustrating this must have been, particularly after arranging for an installer to attend, only to find that the installation could not be completed and a return visit is now required. We sincerely apologize for the inconvenience and additional time this has caused.