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Robin H
8/10
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The instructions for fitting the external heat reduction blinds was not fully clear. It’s as if the minimum amount of info is provided to minimise the size of the instructions. Things like which way to hold the blind to add the brackets was confusing and also which way to present the blind to the frame. Also the website could benefit from slightly clearer info on which products fit which window type. I obviously got there in the end and ordered the correct product but it could have been a little easier.
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Brian F
0/10
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You have sent me this email to review your service when I haven’t received any blind yet! I have had no updates on when I will receive my order, no tracking information, nothing, when will I receive my order??
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Anne C
10/10
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The customer service agent was really helpful. He guided me through the ordering process and ensured that I had everything I needed. He recommended YouTube videos to help with installation. Highly recommended. Thanks
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R P
4/10
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Having charged £5.00 for delivery of a relatively light parcel, I don't understand why I am given an approximate TWO WEEK delivery date. I also think the cost of the maintenance kit is very high considering its simple contents. But then I'm a grumpy old man!
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Charlie S
4/10
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Blind was very dirty on arrival, not what you expect for the pretty high price point!
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Brian F
0/10
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Awkward customer service
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret that your experience with our customer service did not meet the standard we are striving for. Your concerns are important to us, and we’d like the opportunity to improve and assist you further.
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Angela M
5/10
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No problem with Velux itself, the website or the ordering. I just wish Royal Mail would actually deliver the samples I ordered! I’d like to place an order but without the samples, I don’t know what I want so guess I won’t be buying anything.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.