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Andrew R
2/10
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Products excellent. I ordered 5 things - 4x small items and a replacement window pole. All 4 small items were individually packaged and each of the 5 items was sent under a separate courier delivery. 5x the packaging required and items were delivered across 3 days. Very poor delivery planning, extremely bad for the planet and could be very easily improved! All 5 items were part of the same order.
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Sacha L
10/10
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I ordered and installed the first blind in 2007, I have found these blinds extremely durable and looking forward to another 18 years of service with the new blackout blind !!
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Julie W
7/10
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Hi By the time my samples arrived the sale had finished so I can’t afford to order atm
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.
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Neil H
7/10
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Instructions guide
Comment by veluxblindsdirect.co.uk:
Thank you for your review. Your feedback is important to us, and we're continually working to improve our service.
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Tim D
0/10
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Product paid for but not recieved
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Based on the tracking information the parcel was received on the same day as the survey was filled out.
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Janet P
10/10
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I only ordered 4 sample blind materials. However have chosen and an agent has ordered and will fit them when ready for me to the first of my two velux windows (sola).
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John S
5/10
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The site is ok, the product is over priced and delivery time is terrible
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Mark H
10/10
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Really clear instructions on how to install. Loved the fact that I didn’t have to measure anything and got the right product delivered.
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Susie M
2/10
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Awful service today. Ordered samples 5 days ago in order to purchase 2 blinds during the discount period which ended today. Ordering process online ok but address incorrectly put forward on delivery note hence samples did not arrive in time to order. Assuming you would honour the discount once I got the samples which was no fault of my own I had to endure an extremely difficult conversation on the phone whereby I was meant to feel I had done something wrong. I should have given more time to allow for samples and somehow it was my fault the delivery address was wrong. Untrue. Left with no samples and no discount on order.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest review. Providing excellent service is our priority, and we apologize for falling short. If there's anything we can do to help, please reach out to our support team.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.