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Andy B
6/10
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My original blinds came with a useful handset to operate both blinds and windows. There is no mention of this item on the website now and no indication whether the replacement blinds will work with it. The operating instruction for the included wall mounted control are confusing. Because there aren’t any instructions, only a series of cryptic cartoons.
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Adam K
10/10
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The customer service agent was extremely understanding and apologetic for my parcel not arriving due to it being too damaged to deliver. She arranged another one be sent out which arrived quickly. She was brilliant and a credit to the company.
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Robert C
8/10
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Installation not easy on the first blind I fitted not too clear on the instructions. The second blind was much easier after leaning from the first blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation instructions unclear when fitting the first blind. We understand how important clear guidance is, particularly for first-time installations. We’re pleased to hear that the second blind was easier to install once you were familiar with the process. Your comments regarding the instructions will be shared with our team as we continue to improve our installation guidance and overall customer experience.
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Anne H
9/10
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Had to order a different colour than the previous order because no longer available . Disappointing
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Janet H
10/10
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It would be helpful if there was a written instruction with the pictures for installation. Otherwise was ezsy to install ourselves. The blind is very nice and does a good job of blocking out the sun, but the first time we shut the Velux window, the roller cover fell off the blind . As the window is 12 foot up on the ceiling it was not easy to work out what had happened. When I rung customer services I waited over 30 minutes in a queue, but when the customer services finally answered, the lady was very helpful and explained how to fix the problem, even talking me through using her link to use my phone camera to see what part had fallen off. She was very informative and polite and helpful. The blind is working well but still worry about shutting the window in case the cover falls again.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced. Having reviewed your case, we can confirm that a member of our Customer Service team attempted to contact you by phone earlier today but was unfortunately unable to reach you. An email has since been sent requesting some additional information so that we can better understand your concerns and provide the appropriate assistance. We would encourage you to reply to the email at your convenience, and our team will be happy to assist further and answer any questions you may have regarding your blinds and controls.