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Jayne H
0/10
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No time window provided for delivery to enable me to be home. Package left through a side gate (we are on a main route for a senior school) package can be viewed from pathway. Gate left open, no note through door to say package delivered. Minimal packaging which had been damaged in transit. Part of order missing with no notification as to why. We went with Velux presuming we would get a quality service but for the £544 we spent it had been abysmal.
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Chris S
0/10
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Goods have not arrived.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Alex K
10/10
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Nice and slick online shopping, great quality products and speedy delivery… spot on
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Linda T
9/10
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Could not get through on phone to customer care. Very bad. Nobody answered phone. Find using hand held blind hook difficult.
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Andrew B
9/10
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I realised I wouldn’t be able to fit the new blinds so was able to get a contractor to do the job successfully.
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Steven E
9/10
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The replacement product was an updated version of my original blind, so fitting was not straightforward - I had to refer to online instructions from YouTube, as there was no indication of what steps were required for the updated product. However, the new version is much better and less likely to need replacing in the future compared to the original blind.
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Greg L
10/10
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The solar blind works great. I retrofitted it into an existing velux rooflight without any issues. I initially was a little worried that it wasn't blocking out enough light, but in fact it has significantly reduced the heat from the sun which is exactly what I wanted
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.