veluxblindsdirect.co.uk Reviews

Parcelforce could not initially deliver due to incorrect address

I was told I was receiving 20 boxes, not 1, asked to be contacted by complaints team. Was promised I'd hear back, never did. Turns out the 20 boxes will not be arriving as I was sent the wrong link and ordered them to the UK. Asked for delivery to be redirected or cancelled, told today it probably will be. New order coming via Irish site. Really annoyed with having to contact Velux so many times, but getting no response.

Good quality & straightforward to install with the clear instructions. I was concerned that window sizes may have changed in the years since my skylight was installed. However it was a perfect fit.

You sent me an order which was incomplete. When I tried to call and talk to someone I gave up waiting on the phone. I used the online service and got a ticket number and a promise that someone would get back to me in 72 hours. You didn’t. Instead you sent the parts I was trying to tell you I no longer needed and wanted a refund on. Absolutely rubbish service. It’s ticket 13663497 if you want to look it up. Total waste of space.

Written instructions would be helpful. The pictures are a good guide but it was trickier than we expected to install.

Very happy with the blinds. I received a lot of emails about the delivery but all from different companies- confusing as I thought I had been scammed! It eventually arrived from EVRI.