Took ages for the delivery to take place from my order date,
From being dispatched and to actually being delivered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order took longer than expected to be delivered. We understand how frustrating delays can be, particularly between dispatch and final delivery. We appreciate your patience and will use your comments to help improve the experience for our customers.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order took longer than expected to be delivered. We understand how frustrating delays can be, particularly between dispatch and final delivery. We appreciate your patience and will use your comments to help improve the experience for our customers.