Everything perfect and have already recommended to other people. The instructions are clear with the exception of the first step (electric blinds). The power to be unplugged and replied in is at the side of the velux window and the diagram indicates it is at the top. We fitted the blind and could not fathom how the power works. Also where the blind clips into the velux, you only have to remove one clip. Do not try to remove both clips. This could have been clearer. Overall though, (these are really minor feedback points) I’d highly recommend them.
I tried to cancel my order one day after placing it but was told that it had been despatched and I would have to wait for delivery and then go through the return process. The order arrived a week or so later without any prior notification of delivery day but luckily I was in. I completed the return process. I was not advised of a date or time slot for collection until someone called me as he couldn’t find the property but we were out. He promised to return the next day but didn’t. Customer services advised that it wasn’t on the collection list and I would have to wait until after Easter for it to be rearranged. Very poor service especially from the courier company. Still waiting!
Despite having a fault on the blind the customer services team have handled my complaint very well and to my satisfaction thank you
These seem to be the official Velux blinds at a cheaper price. The only thing you lose out on is the ability to return if your order is wrong which you can do easily with the official company. Also, I had to order \'tester\' patches from Velux site to make sure I was getting the right blind before ordering here. Would be nice if they could offer the tester patches to help with purchases. Web site good, delivery accurate and quick and product correct - good job.