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Emal T
10/10
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Very friendly and helpful staff when I had issue with electric window reset and existing blind replacement. The staff easily directed me and sent me instructions via email which meant I could do it myself instead of paying 100s to a trades person. With everything moving to AI my Velux experience made me realise how nice it is to have the human in the loop.
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Shirley B
0/10
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I ordered samples at least seven days ago and I have not yet received them. The shop i wish to purchase my blinds from as they also fit the blinds also ordered some samples for me and they haven't arrived either. Disappointed!
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Jamie C
1/10
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Still not received it, why do you use Evri, they are appalling. If I’d known you used Evri I would not have ordered from you.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Fraser M
0/10
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Do not ship with EVRi, I will not use you again and would not have bought from you had I known you used them. Absolutely terrible courier and consistently the worst performing in the Scotland. Still no delivery as there has been a "problem"
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Victoria D
4/10
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Installation instructions should be included with the product!!! I now have a blind that I cannot use!!!! Very frustrating and disappointing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, and we apologize for the inconvenience caused by the missing installation instructions. Our customer service team would be happy to provide you with a copy upon request. You can also find the installation guide available anytime on our website under the "Installation Instructions" section.
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Robin C
4/10
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Disappointed that the order was delayed and has yet to be received
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.
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sarah b
5/10
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website said items would be delivered by wednesday - so hitch was key driver to us ordering via website when we did. turns out they’ll actually arrive around a week later than this
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're sorry to hear that the delivery was not on time. Please reach out to us so we can investigate the issue and find a suitable resolution.