Product as described. The instruction leaflet for installation was one of the worst I have ever seen and information on website no better. For something which is a very straight forward process (I know that now Ive done it) the flyer could be vastly improved - it was practically useless.
Velux is a fantastic product and I have used this service previously, well recommended.
My experience is the blind cord fails through friction and the whole blind needs replacing. Not good!
missing items. i needed the plastic lugs that you attach to the window frame for the blind to fit onto. none were sent. how am i meant to fit the blind? i had booked a handyman to fit the blind & now have to rebook assuming you send the missing part. surely when customers order a blind you should provide all the parts necessary to fit it?