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Derek S
9/10
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My old blinds of more than 15 years had sealed shut. I got a lot of info off of the Internet and Velux site on how to remove the old blinds and fit the new versions. I have basic diy skills, but found the videos and included instructions really easy to follow. The updated blinds are so much easier to use. A very positive experience
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Michael H
8/10
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The manuals should be more information with a lot more words and definitions, not just pictures. This should also be implemented on you web site. The remote control hub Application is very slow (minutes) when waiting to check/confirm the password (allowing you to add a new Device). Also it is strange that you have to add a (KLI)312 controller/blind under "Other devices" and its process is not specified anywhere. But once installed and working the Blind, Wall Contoler and the App Controller are excellent.
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David H
8/10
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The instructions are well thought out but could do with what to do with more words to explain the function of the the removable red bits. Plus explain the use of the "square" headed screw heads. The blind, once fitted, is not as free flowing as our old blinds!
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Sally R
10/10
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The whole process was quick and easy. I was replacing a blind I bought from you 24 years ago and found the replacement to be of the same high quality. Thank you for a great product and a great service.
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Richard F
6/10
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I received 4 blinds from you (GGL UK04), which are long blinds, recently. All packaging was damaged in transit, in two cases the boxes had been pierced, and in one case, the blind was damaged and need replacing. All were shipped via Evri. It seems that Evri are not competent to do the job, and for long packages such as these, 140 cm, you should go to another carrier. Quality of the product is good, and shipment was prompt, including of the replacement. It's a shame that your service is let down by poor shipping.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product and the instruction did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.