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Alan C
10/10
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Having had a number of Velux blinds over the years, they still remain good quality and are easily installed
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CLAIRE W
5/10
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I was totally confused about when my order was going to be delivered, it didn’t arrive when it said it was, I was confused by what was arriving when, I was asked if I wanted the package to be delivered on another day to which I replied I’d like it delivered two days later - it then arrived 5 days early! The lead time from ordering to delivery was way too long - most products these days are delivered within two to three days.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Penny W
10/10
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Simple to use website & found what I was looking for easily. Fair price & delivery, although delayed, I was notified of delay. Velux roof light maintenance kit, restored my roof-lite to good as new :-) Thank you
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Gerald F
0/10
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Tip of rod broke after 3 days, not the first time either obviously either a design or product fault
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
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Donatas D
5/10
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blinds arrived damaged and unusable. velux offered quick replacement which is very appreciated, however its not arrived yet. we can blame the courier for it , however the parcel have not been packaged adequately from the seller. and we created another chunk of landfill ( as i was asked by velux to dispose of the damaged blinds) all at the GREED of the velux of not investing in proper packaging. Disappointing experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! We are sorry, that the item arrived damaged. VELUX packaging is designed for durability to protect the products during transport and storage. Please contact our customer service, so we can investigate the matter further.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're sorry to hear that the delivery service was not satisfactory. Please reach out to us so we can investigate the issue and find a suitable resolution.