A month ago, I ordered 3 sun-blinds, accepting that there would be a delay because of high demand. Today, despite being bombarded by your emails & delivery notes, I have not received any of them. I believe they are now 2 weeks late. One courier EVRI seems to have lost their blind. The other 2 blinds are somewhere between UK Customs & Parcelforce (I think). Your Customer Service department has given up answering the phone and I wait days for an email response. Your standard emails are incomprehensible and your staff seem as confused as me.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry for the delays and communication issues you experienced while waiting for your order. Our customer service team has reviewed your case and can see that, since your review was posted, your order has now been successfully delivered. We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process.