We had a problem reading our window code, the help we received was excellent reassuring us that we were entering the correct blind code and letting us know the need for new fixing brackets too.
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Clearer instructions for taking down existing blind and putting up the new one. Pictures alone are not enough. The Velux video on YouTube did also not show the taking down/putting up of the blind clearly enough. We had to watch another YouTube video by Charlie to be sure of what to do.
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The old blind had worn through the plastic string runners so I’m glad to see a different system being used! Delivery a bit long…
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