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Philip F
10/10
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The quality of Velux products cannot be underestimated - they are top quality and you get what you pay for. The only thing I'm not convinced by was the delivery times - much longer than stated at the time of ordering but otherwise happy with everything else.
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Ashok B
8/10
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Remote control for electric flat roof ski light installed in 2015 type830465 3LRA02ww 42BD10KA NOT AVAILABLE NOW. Not available on the web. Products for installed roof skylight installed 10-15 year back should be available from the manufacturer.
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Sandra D
0/10
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It took too long to deliver it
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Katherine B
2/10
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I have not received the velux blinds that k waited 2 weeks for. The delivery company decided to hand them to a neighbour who I have no contact with and as such I am yet to even get my blinds. I’m extremely disappointed that these very expensive blinds were just handed over to a complete stranger without my consent. I am still trying to establish where they are and of the delivery company has recovered them and secured them for delivery to me!
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Sharon H
2/10
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I only have one of the three blinds I ordered. My confirmation said I’d receive goods on 21 .7.2025. No mention when the other two blinds will arrive. Emails take 72 hours to reply to so I’m still waiting for a reply.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the order arrived incomplete. Your feedback is important to us, and we're continually working to improve our service. Please reach out to us so we can investigate the issue and find a suitable resolution.
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Raheel S
0/10
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Hi.. I ordered online couple of weeks ago one part of same order received after 2 weeks and other part is still missing it was £165 order and I am in air I don't know where is my pa3
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Christopher H
8/10
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The instructions for pairing the switch that comes with the item are very poor. It took phone call to be told to watch a you tube video to sort it out. That’s not good enough instructions need updating
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
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Simon B
8/10
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I knew I wanted the blind that has a sun shade and black out. It’s called duo but it’s not easy to find from the top pages You have to go looking. Also very slow delivery. We live in a world of next day delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Jennifer C
10/10
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The blind arrived in good time and was easy to order All in all an excellent service
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the product you requested wasn't available. Please contact our support team to explore possible solutions in this matter.