Thank you for your feedback. We're sorry to hear that you have not received your order.
Having reviewed your case, we can confirm that this relates to fabric samples that unfortunately did not arrive as expected. Our customer service team has raised a replacement order for the requested samples and apologised for the delay and inconvenience caused.
The replacement samples are currently estimated for delivery on 2 September 2026.
We sincerely apologise for the delay and appreciate your patience while we work to get the samples to you as quickly as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you have not received your order. Having reviewed your case, we can confirm that this relates to fabric samples that unfortunately did not arrive as expected. Our customer service team has raised a replacement order for the requested samples and apologised for the delay and inconvenience caused. The replacement samples are currently estimated for delivery on 2 September 2026. We sincerely apologise for the delay and appreciate your patience while we work to get the samples to you as quickly as possible.