Thank you for your feedback. We're sorry to hear that you had concerns about the delivery of your parcel.
Having reviewed your case, it appears that the order has since been successfully delivered. A member of our Customer Service team has also left you a voicemail requesting that you contact us on 01592 778 225 if the parcel has not been received or if you require any further assistance.
We apologise for any inconvenience caused and appreciate your patience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you had concerns about the delivery of your parcel. Having reviewed your case, it appears that the order has since been successfully delivered. A member of our Customer Service team has also left you a voicemail requesting that you contact us on 01592 778 225 if the parcel has not been received or if you require any further assistance. We apologise for any inconvenience caused and appreciate your patience.