The person who advised us what to buy was very professional and knowledgeable. Just fitted replacement parts, excellent
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It is likely that some people go elsewhere due to the website being not straight forward unless you have used it before.
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It’s frustrating that the swatches of fabric that you supplied are not available in solar options, and you are unable to supply RAL or other colour codes for them to be able to order via colour by you. Had to go to quite a lot of effort to try and find a close match online and then it still wasn’t quite same as the swatch that you had supplied which was really frustrating.
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