Over priced products not yet delivered by a woeful under performing company. Get stock in the UK and provide next day delivery. Thirty years ago VELUX was a go to product but today it most certainly is not,
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're very sorry to hear that the delivery service didn't meet your expectations. After reviewing the details, we can confirm that your item was successfully delivered ahead of schedule. Your feedback is important to us, and we're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're very sorry to hear that the delivery service didn't meet your expectations. After reviewing the details, we can confirm that your item was successfully delivered ahead of schedule. Your feedback is important to us, and we're continually working to improve our service.