The person who advised us what to buy was very professional and knowledgeable. Just fitted replacement parts, excellent
It is likely that some people go elsewhere due to the website being not straight forward unless you have used it before.
It’s frustrating that the swatches of fabric that you supplied are not available in solar options, and you are unable to supply RAL or other colour codes for them to be able to order via colour by you. Had to go to quite a lot of effort to try and find a close match online and then it still wasn’t quite same as the swatch that you had supplied which was really frustrating.
My scoring is lower than it could have been as, somehow, my Velux window has the wrong sash in it. Ordered the correct blind, for the label on the window, but my sash has no electrical connection behind the grey plastic top plugs. Removed and broke the grey plugs, phoned Velux as all seemed wrong. Great service over phone, but another 2/3 weeks wait for a now solar blind. Window has correct label, very odd. It’s been installed for probably 12 years. From memory I bought it from a Travis Perkins outlet, which may have been why it was at Travis Perkins in the first place? Odd though, as I’d previously made the window itself operate electrically.. I then realised I’d need new grey plugs to replace the broken ones, that wouldn’t fit the new blind. So phoned angain to order them. All a bit of a palarva. A month on, still haven’t got the blind I need.. just constructive feedback. When they work, Velux products are amazing
Dud make a mistake ordering the correct blind which was very quickly rectified by customer services. Product arrived ahead of schedule. Good quality product which I fitted myself as the instructions were clear much to the delight if my husband.