|
David G
2/10
|
How can I do a survey when I have not had the blind delivered yet? This survey, the second one to be sent, is too early!
|
Richard C
10/10
|
Velux were great to deal with from our first phone call to the team that installed the windows.
|
Julie N
10/10
|
Arrived early, and so easy to install. I had previously tried to order a slightly cheaper alternative from a blinds company and it was absolute rubbish!! This was a breeze by comparison. Thank you!!
|
Steve R
6/10
|
My blinds arrived after a week of waiting, and the window attachments arrived almost a week later. Why could they not be shipped quicker and at the same time? When I started to fit the blinds I realised I was still missing part of my order.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve. If there's anything we can do to help, please reach out to our support team.
|
Mark M
7/10
|
My blind and controller are no paired, I have really struggled to find the relevant instruction's or video to work out how to pair.
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
|
Maria N
10/10
|
Easy to find the right product and it arrived quickly. Very easy to install and blocks out all the light. Very pleased with purchase
|
Paul F
10/10
|
my only criticism would be that there was a long lead time to delivery. I then recieved two emails apologising that the delivery date would be pushed back, but then the new date was the same as the original date. The product then arrived several days early anyway! It wasnt really a problem, but the lead time did initially put me off. As it happens the product is so precise, and easy to install that it feels like excellent value for money, and it wouldnt put me off ordering again.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear , that the ordered items did not arrive yet. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.