There was confusion and panic from me regarding the word ‘replacement’ on my order confirmation. I did not want a replacement blind but one that had the frame etc. I placed my order on a Saturday so there was no one to speak to until Monday morning when I spoke to an adviser who reassured me I had ordered the correct blind, but the word ‘replacement’ was to do with the amended code (from GGL2 to Mxxx or something similar) rather than a blind with no frame. The adviser was very friendly and helpful. Naturally I did not want to receive the incorrect blind and have the hassle of returning it had it been incorrect. So could I suggest that this confusion on the order confirmation on the use of the word ‘replacement’ is cleared up to avoid other customers experiencing a similar problem.
