I’m still waiting for the delivery and can’t get in contact with customer care. Terrible service. Crazy that you don’t even know and ask me how you performed. Shambolic!!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide.
Understanding that your item had been lost in transit, VELUX offered to process a replacement order however, your preference was to receive a refund. I am pleased to confirm you refund has been issued.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide. Understanding that your item had been lost in transit, VELUX offered to process a replacement order however, your preference was to receive a refund. I am pleased to confirm you refund has been issued.