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Philip S
10/10
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Very good product but a shocking delivery service. A month later and I haven’t received 90% of my order because it’s been lost during delivery
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Robert W
7/10
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there should be clear instructions on how to set up and use the controls, I shouldn't have to hunt it down and the website information was non existent. However, your support team were very helpful
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry the setup instructions weren’t clear and that the website lacked the information you needed. Your feedback is important to us, and we're continually working to improve our service. We’re pleased to hear that our support team was able to assist you.
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Paul T
10/10
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On my skylights, I have a handle at the bottom which is in the way of the clips I brought to go on the velux blinds to help pull them down with the pole. Nothing wrong with the product it is just my skylights have the handle at the bottom as well, which is in the way.
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Richard B
10/10
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The ordering process was entirely straightforward using the codes on the roof light. Choice of colours was comprehensive. Delivery was punctual with good communication. Installation of the blind was a doddle, the instructions were very simple and clear. Overall very pleased.
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Graham S
5/10
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Your website crashed when I ordered to products and I ended up with a Duplicate order which could not be cancelled so I had to request a Return. That took over a week for it to be Approved and then the Collection could only be arranged for "During 8am till 6pm" which is woeful in this day and age
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry for the inconvenience caused by the duplicate order and the delays in processing your return. We appreciate your patience throughout the return process. Your feedback about the collection time window is noted — we agree that more flexible options are important and will work on improving this.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re happy to hear that ordering your blinds was quick and easy. We appreciate your support and look forward to serving you again.