I am sorry that you experienced this issue, I can see that the carrier confirmed the blinds were lost in transit. We offered a refund or replacement. You chose a replacement and this expected to be delivered on Monday 15.12.2025.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
I am sorry that you experienced this issue, I can see that the carrier confirmed the blinds were lost in transit. We offered a refund or replacement. You chose a replacement and this expected to be delivered on Monday 15.12.2025.