On my skylights, I have a handle at the bottom which is in the way of the clips I brought to go on the velux blinds to help pull them down with the pole. Nothing wrong with the product it is just my skylights have the handle at the bottom as well, which is in the way.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
