there should be clear instructions on how to set up and use the controls, I shouldn't have to hunt it down and the website information was non existent.
However, your support team were very helpful
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry the setup instructions weren’t clear and that the website lacked the information you needed. Your feedback is important to us, and we're continually working to improve our service.
We’re pleased to hear that our support team was able to assist you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry the setup instructions weren’t clear and that the website lacked the information you needed. Your feedback is important to us, and we're continually working to improve our service. We’re pleased to hear that our support team was able to assist you.