veluxblindsdirect.co.uk Reviews

Consumer Goods

(16865 public reviews)
Rating of  8.3  from 0 - 10
veluxblindsdirect.co.uk
10/10

We were unable to reset the solar blond in order to set it up. No online info from searches were helpful in that the button wasn’t mentioned. The manual was useless. Took a phone call to sort out. The person said this is a new model and the instructions are different. Once we found the button and did what he said the blind was absolutely fine.

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10/10

Design of the blind is so clever, and put together so that it's almost impossible to do anything incorrect!

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8/10

It would be nice to deal with one agent instead of dealing with half a dozen.

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7/10

I thought the overall experiene of searching for the relevant product and purchasing was good. The item was delivered quickly and installation was easy. I was disappointed to find the product that I did order went down in price a few days later.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback! We are happy to hear, that you were satisfied with the purchasing process!

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10/10

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10/10

Easy to find parts compatible with my windows and order them.

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10/10

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0/10

The website was not helpful, it was impossible to figure out what information I needed and what was related to the product I have. In addition the equipment I was sent did not work and would not connect to my WiFi!

Comment by veluxblindsdirect.co.uk:

We apologize that your experience was not as smooth as expected. Please don’t hesitate to get in touch with us so we can assist further or explore possible solutions.

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4/10

Blind arrived and looks good. But I can’t put it up as my Window does not have the required mounting brackets. Ordering process did not prompt me to check for these. I now have to order again, pay another delivery fee and wait another 7-10 days in really hot weather before I can put my new blind up.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that you were unable to install your blind. Based on the window code provided, the configurator will indicate whether mounting brackets are required—these are typically necessary for older models. Please contact our customer service team to request the appropriate mounting brackets for your installation. We apologize for any inconvenience caused.

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10/10

Bery impressed with customer service and product quality

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About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

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Contact veluxblindsdirect.co.uk

If you have any questions related to the reviews on this page, or to veluxblindsdirect.co.uk in general, please get in touch.

Email: sales@velux.co.uk Phone: 01592 778225

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