Evri ruined the delivery experience lost orders , wrong delivery address - They are causing you considerable reputational damage
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery problems you experienced. Issues like lost orders and incorrect delivery addresses are unacceptable, and we understand the impact this has on your experience with us. Your comment has been noted and passed on to our delivery partner for review.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery problems you experienced. Issues like lost orders and incorrect delivery addresses are unacceptable, and we understand the impact this has on your experience with us. Your comment has been noted and passed on to our delivery partner for review.