Easy to order a blind for our velux window. Delivered on time.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're glad to hear that ordering your VELUX blind was straightforward and that your delivery arrived on time. We appreciate you taking the time to share your experience and hope you enjoy your new blind!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're glad to hear that ordering your VELUX blind was straightforward and that your delivery arrived on time. We appreciate you taking the time to share your experience and hope you enjoy your new blind!