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Ste S
8/10
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The ordering was very easy, but it was a real shame that the package was badly damaged, and had been repaired with tape, I assume by the delivery company, Royal Mail, and really was not looked after. Luckily, the actual blind itself appeared unscathed and it was fitted and operated correctly. I suppose this is the risk of having items delivered just before Christmas.
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Marc H
0/10
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Tried to install over the Christmas holiday and there are parts missing. Wasn't sent the brackets or the screws. Also, the plastic clips that keep the string together during installing has been replaced with cardboard. I tried attaching the blind and the carboard unravelled along with the string. I understand this is probably some EU recycling issue but the cardboard isn't very good. Overall really poor experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about your experience. Missing brackets and screws are very frustrating, especially when you planned to install the blind over the holidays. We also apologise for the trouble caused by the cardboard clips — they clearly didn’t hold up as intended. Your feedback is important to us, and we're continually working to improve our service. If you need replacement parts or further assistance, our customer service team is ready to help.
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Michael B
8/10
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Expensive delivery for such a tiny part
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m sorry to hear that the delivery cost felt high for such a small part. Unfortunately, courier fees are often fixed regardless of parcel size, but we understand how this can be disappointing.
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Kerry J
10/10
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The main purpose of our Velux blind is to block out light at night. I am very impressed how much light the black out blind blocks out.
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Matt P
6/10
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Velux gateway does work or complete its commissioning process
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
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John R
2/10
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Not enough range. I inteneded to replace a 30 year old blind which is still fine except for one of plastic tags at th end of the blind breaking. When I looked for a replacenet I was confused by the types of blind available and did not understand the differences and more particularly by how boring they all were. Very little col;our.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I'm sorry to hear that you couldn’t find the style or colour you were looking for. If you’d like, our customer service team would be more than happy to help you identify the closest match to your blind or recommend suitable alternatives. Please feel free to get in touch — we’re here to help.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m happy to hear the ordering process was easy and that the blind itself arrived in good condition. I’m really sorry, though, that the package was damaged on arrival. That’s not the experience we want for our customers, even during the busy Christmas period.