This was to replace a Velux blind in the main bedroom and was the third blind in the past 45 years!! The spring in the previous blind had locked and we couldn't unjam it so it was more straightforward to replace the blind.
All good now and a dark room!!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
