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Toby C
8/10
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Bought blackout/pleated blinds to replace 15 year old units. New ones just feel lower quality: thinner material, lighter build and the blackout and daytime blind are connected, wheras on the old unit they were independant so you could have the top section "open" during the day with just the lower part covered. Also, could not find any instruction how to remove old blind.
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James C
6/10
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I have not fitted the new blind yet, as I have so far been unable to remove the old blind. There are several YouTube videos but only one of them was worth watching and even that didn’t really help. My blind was installed 20 years ago and while I have been told it may take a fair bit of strength to remove it, I am concerned that I will damage the window frame. I have no idea what the fixing points on the window frame look like and the installation instructions are very unhelpful. Clearer instructions with a step by step guide on exactly how to remove the blind would probably be a bit more helpful.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the difficulty you’ve had removing your existing blind and that the available videos and our installation instructions haven’t been helpful. Please get in touch with our customer service and they will support you through the process.
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Joanne P
5/10
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On a google search there was an offer of 10% off a first order which didn’t work at the order point. Impossible to get through to a human on the website just an annoying bot. The blind is now fitted and there’s a vertical mark line across the fabric. Not that impressed to be honest.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the frustrations you encountered. We sincerely apologise for the discount code not applying as expected and for the difficulty reaching a member of our team. This is certainly not the experience we aim to provide. Regarding the vertical mark on the blind fabric, We would very much like the opportunity to look into this for you and make things right. Please contact our customer care team directly with your order details so we can review this and discuss a suitable solution.
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Sarah W
3/10
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Not a blackout blind. It leaks light on all edges, worse at the top and bottom edges. We have two roof lights. One half of the room is now light at sunrise. The fittings are tight to the frame. The light leaks on the inside edge.
Comment by veluxblindsdirect.co.uk:
We're terribly sorry to hear that you are not happy with your blackout blind. This seems like a possible issue with your VELUX blackout blind. Our After Sales Team would be more than happy to speak with you in attempt to rectify and troubleshoot possible issues with you. We can do so by providing a remote technician video call to understand the issue more. You will be able to contact us at your earliest convenience. Our phone lines 01592 778 225 are open Monday - Thursday 08:00 - 16:30hrs and Friday 08:00 - 12:00hrs. Option 2 will put you through to our After Sales Team.
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Darren W
6/10
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Your customer services agent was fantastic, very helpful and ran through the ordering process for my new replacement blinds. However, two blinds were ordered and only one delivered. I have had no updates on when the second will be delivered. Very frustrating and still awaiting on my second blind.
Comment by veluxblindsdirect.co.uk:
Thank you for the feedback in relation to your order. I attempted to call you to discuss. However, you were unavailable. If possible, can you please contact VELUX on 01592 778 225 at your earliest convenience and we can try our best to rectify the blind delivery for you. I can see that there is a possible return that you are also trying to arrange so it would be great to discuss this information with you thank you.
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F P
9/10
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Everytime we have contacted Velux, whether with a technical query or an order query, the agents have been friendly, more than helpful and knowledgeable. I would always recommend Velux for their professionalism and quality of product. Thank you!
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Brian B
10/10
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Codes were on the windows which I purchased about twenty years ago (still going strong) so it was a simple case of applying code and choosing design, quick & easy, as was the installation
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Paul C
0/10
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If you want positive feedback, don't use EVRI as your courier. You are asking for feedback a week after the delivery was due but it's still not here and EVRIs tracking has no update apart from a generic message immediately after they received the parcel from you to say that there is a delay. In my experience they probably apply that message to every parcel they collect.
Comment by veluxblindsdirect.co.uk:
We appreciate you bringing this matter to our attention. We're very sorry to learn that the EVRI delivery service did not meet an acceptable standard and apologise for the inconvenience you experienced. We are currently working very closely with our carriers to try and improve our delivery service. We appreciate your feedback in relation to your delivery experience. If there were any further issues, please let us know.
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Jonathan C
10/10
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This latest blind was the third I have bought. The product is very well made and easy to install.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the new blinds haven’t met your expectations. We’re also sorry that you were unable to find clear instructions on how to remove your existing blind. If you would like further assistance, our customer support team would be happy to help and provide guidance on removal and fitting. Please feel free to contact us so we can assist you further.