descriptive text with the install instructions would improve the process.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your suggestion and agree that more descriptive installation instructions could help improve the overall experience. Your input has been noted and will be shared with our team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your suggestion and agree that more descriptive installation instructions could help improve the overall experience. Your input has been noted and will be shared with our team.