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Tim W
10/10
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Velux's on-line remote switch set-up instructions do not show the Velux GPU MK6 roof window. Hence, I could not find the reset button on the window. An independent You Tube video helped. Please update your instructions.
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David R
7/10
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The installation instructions for the blind were not easy to follow. It would have helped if there were some words rather than just pictures. The video on the website was not at all helpful as it did not seem to apply to the blind I had ordered. It suggested that the blind just had to be clicked in to the end bracket, whereas it actually had to be screwed into the frame.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you found the installation instructions difficult to follow. We understand that clearer written guidance alongside the illustrations could have made the installation process easier. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our installation guides and online support resources.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the ordering process easy and that your blinds were delivered promptly. Providing a smooth shopping experience and timely delivery is important to us, so it's great to know we met your expectations. Thank you for choosing our products and for taking the time to share your experience.