My item is now nearly two weeks late. Customer services have been very good organising a new item to be shipped (so not technically Velux\'s fault) but non-the-less it will still mean I\'ve had to wait nearly 6 weeks for a blind to be delivered, which just isn\'t. good enough.
I would like to thank the lady who helped me when I ordered the blind. She was fantastic.
My parcel address was incomplete so carrier unable to deliver. This happened twice. Only on my contacting yourselves was the address issue uncovered. The carrier then failed to deliver the following day. So I had to spend 4 days waiting in for this delivery. I am not impressed nor have I received any apology or compensation for 3 wasted days.
On the website, it was easy to find the correct type of blind. Using the custom colour facility, we could also pick the exact colour we needed. When the blinds arrived, I noticed I didn\'t have the top fitting brackets because our windows were pre-2012. A quick call to Technical Support advised how we could order them and also noted that I had missed clicking on a box when ordering that would have added those brackets to my order. The brackets arrived in 2 days. When I installed the blinds, as an engineer I was very impressed by the clarity of instructions, precision and design of all the fittings and the method of ensuring that customer installation activities were as fullproofed as possible. I assess that even less confident DIYers would easily be able to carry out the installation themselves without drama.
I couldn\'t find the product on line and was directed to the correct location by Customers services. They responded quickly.
I couldn\'t make the side panel corners sit flush despite following the instructions.!
Excellent high quality product. Arrived as expected and easy to install even though I\'m no diy expert. Thank you very much