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Helen B
8/10
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I found the website hard to navigate and wanted to be sure I was ordering the correct product so I rang customer services and the advisor was very helpful, she hand held me through my ordering online which was what I needed.
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David H
10/10
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Superb quality product, instructions make installation simple, website video to assist should problems occur. Velux are definitely leaders in this market.
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Edward. P
4/10
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We have a very efficient company trying to get our choice of velux blinds to update our present windows. He has been given conflicting advice and an unhelpful contact. Apparently you are unable to match the colour we are keen on ...RAL v normal range for some reason you would not supply Marsh green! All in all very unhelpful and not what one would expect from a customer orientated company.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience when trying to find the right colour of blinds for your VELUX windows. I hope the additional information we’ve discussed has helped clarify the options available in terms of colours and operation methods suitable for your window size. If there's anything further we can assist with, please don’t hesitate to reach out.
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Roger N
7/10
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The only thing that reduced your scores was the struggle I had to find and order what I wanted. The webshop seemed determined that I was not going to order the service kit I wanted. Apart from that everything else worked perfectly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear about the difficulty you had finding and ordering the service kit, that is definitely not the experience we aim to provide. Your feedback is important to us, and we are continually working to improve our service. If you ever need assistance in the future, please don’t hesitate to reach out!
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declan b
4/10
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Blind material I think is sub standard to the original we were replacing, difficulty installing it resulted in pin prick holes in the blind material
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Dorothy M
8/10
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Although you can scan codes and there are pictures for my husband who is not good with IT he found it frustrating and not easy to use
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience! We're sorry to hear that you found the website difficult to navigate, but we're very glad our customer service advisor could assist you and make the process smoother. We truly appreciate your feedback.