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Iain C
10/10
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Simple ordering process and product was easy to install. Price competitive with non-branded alternatives.
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Serena P
8/10
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The sides of the metal bars were cut a little bit approximately so they don’t blend with the curtains part . You can see the step.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the finish of the metal bars hasn’t met your expectations. If you’d like, our customer support team would be happy to take a closer look and help resolve the issue, whether that’s offering advice or arranging further assistance. Please feel free to get in touch with us.
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Ian M
8/10
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Generally very satisfied. The blind arrived early. It was simple and quick to install and works perfectly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re delighted to hear that your blind arrived ahead of schedule and that you found it quick and easy to install. It’s great to know it’s working perfectly and meeting your expectations.
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Gillian S
4/10
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Delivery is taking longer than expected, you have split the order between two different couriers, we have not received some of the order yet. We received lots of e mails from Velux and the couriers but they don’t tell us anything useful !!
Comment by veluxblindsdirect.co.uk:
Please accept our sincere apologies for any confusion caused regarding your VELUX deliveries. As the items in your order were stocked in different locations - in France and the UK - they were dispatched as separate shipments. It is not uncommon for goods travelling from Europe to clear customs more quickly than anticipated, which can result in earlier than expected delivery. We can confirm that both shipments have now been successfully delivered to you.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for giving us the opportunity to clarify the lead time for your VELUX insect screen. The extended delivery period was due to the product being supplied from one of our European manufacturing facilities. We are pleased to confirm that your VELUX blind has now been successfully delivered.