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Lyndsay P
9/10
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The blind was easy to fit, I couldn’t quite get one side of the trim to be flat but decided not to fiddle too much in case it broke. You don’t notice it. Really happy that it makes the room so dark, should’ve done it years ago. Was just unhappy with the delivery method as I didn’t get a choice in carriers and would never opt for Parcelforce. They ignored my response to their text about delivering a different day because I wouldn’t have been in and just took it to a random place - no card left, just gave me a postcode so had to try and locate it. Then took ages to retrieve it. Would be better with Royal Mail, DPD, or even Evri.
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Anthony B
10/10
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Great website easy to follow. Prompt delivery. Easy installation. Product as advertised and good quality.
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Philip S
5/10
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Spent two entire days waiting at home for the delivery since it didn't arrive on the day it was scheduled and the next day the delivery slot was 8am to 6pm. Eventually it was dumped on the front path at half five and the driver made no attempt to check if I was in or not. Do NOT select a delivery date from these people unless you are willing and able to spend the following day at home also waiting for it.
Very easy to install. No cutting or measuring. Just slotted into the window. Even provided a Torx screwdriver.
No communication about delivery, had to wait in all day. I get more delivery communication on a £5 Vinted t-shirt. Very poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Nicola H
10/10
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It was lovely to speak to customer service department who were extremely knowledgeable on the products and nothing was too much trouble. They spent time explaining what I needed and saved me money as well. Such a refreshing change to speak to team who epitomised the meaning of service. Please pass on my thanks
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.