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Candice L
8/10
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I preferred the previous design I had. The canvas was properly taught. This new one has little gathers on the sides. Also the side panels don’t line up perfectly in the corner so the join is not flush
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Jane R
10/10
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The new solar blinds were bought & fitted. It would be better if the base clips were the colour of the surround ie we have white frame & they have grey brackets to fit the base of the sides. If you were to send white base clips we would use them. Thank you
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Paul R
9/10
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Only negative was that there was a sticker attached to the blinds which, when removed, left alot of residue. This required several minutes of effort with a wet cloth to remove. Given how well designed everything else is, this lets down an otherwise excellent experience.
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Garry C
8/10
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The blind themselves are good, however we purchased telescopic control rod for the windows and blinds. It opens the windows fine but very difficulty to use with the blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're glad to hear you're happy with the blinds themselves. We're sorry to learn that the telescopic control rod hasn’t worked as smoothly with the blinds as expected. If there's anything we can do to help, please reach out to our support team.
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Allan M
0/10
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Do not buy any blinds from VELUX.
Comment by veluxblindsdirect.co.uk:
We're really sorry to hear that you've had a negative experience. This isn’t the impression we want to leave. We’d love the opportunity to understand more about what went wrong and see how we can help resolve the issue. Please feel free to reach out to our customer support team so we can look into this further.
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Ashley Y
1/10
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One of the blinds had a fly rolled into it, which had dried and left a slight mark. Not very pleasant. Also, the blind was left outside in the rain on my neighbour’s property even though we were home- bizarre. The quality of the blind itself isn’t great for the price. It looks a bit cheap.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your comments and regret that your experience with the product was not a positive one. We're truly sorry to hear about the delivery experience. Your feedback is important to us, and we're continually working to improve our service. If there's anything we can do to help, please reach out to our support team.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the new design hasn’t met your expectations. Your feedback is important to us, and we're continually working to improve our service.