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Janet P
10/10
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I only ordered 4 sample blind materials. However have chosen and an agent has ordered and will fit them when ready for me to the first of my two velux windows (sola).
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Mark H
10/10
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Really clear instructions on how to install. Loved the fact that I didn’t have to measure anything and got the right product delivered.
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Susie M
2/10
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Awful service today. Ordered samples 5 days ago in order to purchase 2 blinds during the discount period which ended today. Ordering process online ok but address incorrectly put forward on delivery note hence samples did not arrive in time to order. Assuming you would honour the discount once I got the samples which was no fault of my own I had to endure an extremely difficult conversation on the phone whereby I was meant to feel I had done something wrong. I should have given more time to allow for samples and somehow it was my fault the delivery address was wrong. Untrue. Left with no samples and no discount on order.
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Kieran B
0/10
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Product came with no top brackets so can’t install
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
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Alan B
9/10
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Have had Velux Solar powered blinds for nearly five years - did what it said on the box - good product easy to operate with portable switch & no problems at any stage. A happy customer
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Steve G
0/10
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i received 9 delivery notifiactions from 3 different companies, and still you delivered it on the wrong day, even though i had telephoned TWICE to confirm dates, and it was left outside in the rain. !!!!!!!
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John N
1/10
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Ordered 2x blinds and 2x fixing bracket kits. Only received 1 blind and one fixing bracket kit. Took 11 days from date of order to receive half the order. However the delivery note indicates that the complete order has been sent. During the checkout process the delivery address kept being changed or put in a different order even after manually correcting. This order is for a client who need these blinds fitted in their head office asap. the poor delivery service is reflecting very poorly on me. Good product though
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.