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Ian F
8/10
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My main reason for responding is to let you know that as much as I admire the design and quality of Velux windows and blinds I must stress that the fitting instructions and advice for the replacement blind are diabolical. If you want details then please contact me, but this is the only reason you don't have top rating from me.
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CAROLYN S
9/10
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When fitting the blinds it is easier to watch a video rather than following the drawings
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Marcel H
4/10
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Having ordered 2weeks ago still awaiting delivery as courier lost the first one and still has not delivered or communicated when it will be delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues you have experienced. I can see there was a replacement issued by the customer services team earlier this week. You should have received the order confirmation which as the delivery ETA, if the item is not delivered please reach out to our support team.
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Brent I
2/10
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The blind was left out in torrential rain by delivery service. The box was fully saturated and breaking up. I am drying the contents out to see if that’s effected.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your parcel was left out in such poor weather conditions. Your blind should arrive in perfect condition, and it’s disappointing to hear the packaging was saturated due to the courier’s handling. Please do let us know if, after drying, you notice any damage to the product itself. If anything has been affected, we will happily arrange a replacement or assist with a solution as quickly as possible.
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Julian M
0/10
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You need to sack Parcel Force and engage a company that will deliver competently. For more details please see my Trustpilot review for them. I'm 'Somerset Man' and posted today, 9/2/26 in the evening. It would have helped if I could have specified a delivery date with you before Parcel Force got anywhere near my goods.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Please be assured that your comments have been shared with our delivery partner.
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stuart r
5/10
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It still isn’t working and I need another part which the website did not tell me I needed. Why does it not tell me I need a zoz 241 at the time I ordered. Page 10 of instructions tells me I need some but why could you not have said that before ?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced. Our customer support team would be happy to help you get the correct part and ensure everything is working as it should. Please feel free to reach out so we can resolve this for you as quickly as possible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that you value the design and quality of our VELUX windows and blinds. However, we’re very sorry that the fitting instructions and the advice for the replacement blind did not meet your expectations. If you’re happy to share the details you mentioned, please feel free to get in touch with our customer support team — we’d really appreciate your input and are here to help with anything you still need.