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Meta H
0/10
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Really, really poor on delivery, first it takes nearly 3 weeks for a standard product (not bespoke) to be delivered when they should be able to roll off an assembly line, only for the product to be lost in the operational mess that is Parcelforce after GLS hands it off. We’re a month later and I still don’t have my blinds or even a revised delivery date. Not impressed, will ask for refund.
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Cate E
10/10
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Fits well. Super-easy to install. Realised a bracket was missing. Assumed previous owners had lost or broken. Didn’t even have to chase it/source one. The company sent it separately. Impressed!
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Susanna E
9/10
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We bought this to replace an existing Velux blinds that had broken (it was quite old). Your fitting instructions should explain how to remove the blind, particularly how to detach the blind from the clips without damaging them.
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Susan B
9/10
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Velux is a highly recommended brand for roofline windows. I have 3 electric opening my new extension. So purchased the gateway to assist me in controlling their opening and closing.
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Michael S
9/10
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We were very pleased with the product information provided and the advice provided the advice
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Martin A
0/10
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Despite it being listed on all documentation as ‘blackout’ it wasn’t until it was fully installed we found it wasn’t! It was the wrong type. As pensioners we can’t afford to have this removed and reinstalled. All packaging has been removed and unable to check model type.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I am very sorry for the experience you had received in regards to your original VELUX order due to carrier issues. I am pleased to see you have now received your replacement blind.