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Deborah K
6/10
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Although we thought we'd ordered the same blind as previously, it was different (as explained over the phone), with inadequate instructions (needed explanatory instrucs. as well as pics) making it unnecessarily difficult to install. The Evri delivery was 2 days late, with no proper updates at all - in my experience they're the worst in the UK (see the recent Panorama programme).
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Rachel H
8/10
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All good website easy to use.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re really happy to hear that you found our website easy to use.
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Sally R
10/10
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The agent was helpful, kind, patient and professional. Best customer service I've experienced in years!
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Derek W
10/10
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The setup did not work as instructed in the app and it took some time to figure out the alternative which worked, after that it was simple
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced. We also apologise for the delayed Evri delivery. We know how disappointing that can be, and we’re passing this on to our courier partner. If you still need help with your blind, we’re here and happy to assist.