|
Susan B
10/10
|
On the first of two blinds the right hand runner was slightly bent which made fitting difficult The second was perfect.
|
Shani D
10/10
|
The shopping experience was simple, delivery was fast and the blinds were easy to install. I watched a YouTube video called ‘ Velux installation’ which was only a few minutes long but helped us avoid any mistakes. The blackout blinds look great and I feel a bit proud of myself and hubby!
|
Nadia F
8/10
|
Ordered 2 blinds first one we opened had no instructions used video to put together from Utube Took an age to put together! Did 2nd one next day instructions in the box!! easy to put together when you have these Another point the 2 plastic pieces that fit in the bottom of the blind runner were loose in box of 1st blind with no instruction to insert the on the video my husband had to take the 1st blind down to slot these in Why wasn’t the box checked for instructions and also ensure the two plastic pieces were either in some sort of packaging so that you know they are to be used? What’s it the returned item? Don’t expect this sort of service from company of your size. These blinds were not cheap! Blinds are lovely apart from the faff!!!
|
Derek S
9/10
|
My old blinds of more than 15 years had sealed shut. I got a lot of info off of the Internet and Velux site on how to remove the old blinds and fit the new versions. I have basic diy skills, but found the videos and included instructions really easy to follow. The updated blinds are so much easier to use. A very positive experience
|
Michael H
8/10
|
The manuals should be more information with a lot more words and definitions, not just pictures. This should also be implemented on you web site. The remote control hub Application is very slow (minutes) when waiting to check/confirm the password (allowing you to add a new Device). Also it is strange that you have to add a (KLI)312 controller/blind under "Other devices" and its process is not specified anywhere. But once installed and working the Blind, Wall Contoler and the App Controller are excellent.
|
David H
8/10
|
The instructions are well thought out but could do with what to do with more words to explain the function of the the removable red bits. Plus explain the use of the "square" headed screw heads. The blind, once fitted, is not as free flowing as our old blinds!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product and the instruction did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologize for the lack of installation instructions in the package. The instructions are available on our website at any time. If there's anything we can do to help, please reach out to our support team.